Return or exchange an item - our 100% money back guarantee
We have a 30 day hassle-free return policy. If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 30 days after you placed your order.
Returned items should be unused and must be returned in original packaging with any enclosed documentation and tags. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
- Goods will only be accepted for return if they are dispatched within 30 days after the purchase is done, unless we have notified you otherwise.
- The item is in your responsibility until it reaches us. Therefore for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- Although we are offering free shipping on all orders, the cost of returning the item to us is your responsibility.
- Delivery charges are only refundable where goods are faulty/defective.
- Due to hygienic reasons; underwear and shapewear products are nonrefundable. This does not affect your statutory rights.
Return your product to:
BONICARO DESIGN LTD
London NW7 3JR
Please remember to include your order number so we can process your refund as soon as we receive a return parcel.