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Welcome to BONICARO DESIGN LTD, where you'll find only the highest quality products along with outstanding customer service and professional guidance from by our energetic and dynamic team.
Please have a read through our Frequently asked Questions (FAQ's) first before contacting us:
The most common questions have been answered below
You can return a product within 7 days of the date on which you received it. The product needs to be in an ‘as new’ condition and complete with all packaging and components. All you pay for is the return postage of the goods. Please email us to inform us of your wish to return the goods and we will allocate you a Returns Number.
Please include a separate letter with your return detailing all the relevant information.
We recommend you use a secure delivery method which requires a signature upon receipt (such as Royal Mail First Class Recorded Delivery) and which insures you for the cost of the items being returned, as in the rare event of the parcel going missing you are responsible for the returned products until they reach us.
If you return a product to us that is not in an ‘as new’ condition we reserve the right to return the product to you, or refund you in firstname.lastname@example.org gift vouchers rather than credit your payment card.
Certain products and services are excluded from this returns policy, including all lingerie, underwear, personalised products or those made to order. These items cannot be returned for a refund unless faulty.
If you receive an item from us which is faulty, which you did not order or for any other reason which is our fault, please contact us by email to inform us within 48 hours of receipt and we will arrange a refund or replacement.
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