Welcome to BONICARO DESIGN LTD, where you'll find only the highest quality products along with outstanding customer service and professional guidance from by our energetic and dynamic team.
Our customers are the most important part of our business and we aim to build a relationship of trust with every customer.
At BONICARO, you will receive a prompt and courteous service from our staff, who will work for you until you find that perfect gift or product. We take great pride in our large volume of repeat business and customer referrals, because serving our customers is the most important part of our business.
Don't hesitate to contact us
We take customer support extremely seriously. We strive each and every time to surpass the expectations of our customers and will go to extensive lengths to make sure you are happy.
Our friendly staff are available on working days to respond to any question or query you may have.
Please use the email link at the bottom to contact us should you wish to.
Support:
Please have a read through our Frequently asked Questions (FAQ's) first before contacting us:
The most common questions have been answered below
A: Unless otherwise specified all UK orders will be sent via Royal Mail First Class. International items are posted via our international courier.
A: £3.99 for first class orders within the UK, £5.95 UK signed for second class. £4.99 for Europe and £8.99 For the Rest of the World.
You can return a product within 7 days of the date on which you received it. The product needs to be in an ‘as new’ condition and complete with all packaging and components. All you pay for is the return postage of the goods. Please email us to inform us of your wish to return the goods and we will allocate you a Returns Number.
Please include a separate letter with your return detailing all the relevant information.
We recommend you use a secure delivery method which requires a signature upon receipt (such as Royal Mail First Class Recorded Delivery) and which insures you for the cost of the items being returned, as in the rare event of the parcel going missing you are responsible for the returned products until they reach us.
If you return a product to us that is not in an ‘as new’ condition we reserve the right to return the product to you, or refund you in hello@bonicaro.com gift vouchers rather than credit your payment card.
Certain products and services are excluded from this returns policy, including all lingerie, underwear, personalised products or those made to order. These items cannot be returned for a refund unless faulty.
Faulty Goods
If you receive an item from us which is faulty, which you did not order or for any other reason which is our fault, please contact us by email to inform us within 48 hours of receipt and we will arrange a refund or replacement.
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